RETURNS / EXCHANGES

We want you (and your dog) to love every toy.

If something’s not right, we’ll make it right.

CHANGE OF MINDS / MISTAKES

We offer a 30-day return policy from the date of purchase. Returned items must be unused, unwashed, and in their original condition with packaging and tags attached. Original shipping and handling costs are non-refundable.

Please note that we reserve the right to refuse a refund if returned items show signs of use, washing, or damage. The customer is responsible for return shipping costs.

ITEM ARRIVED DAMAGED/DEFECTIVE

If your order arrives damaged or defective, please select defective claim request as your request type and provide details. Supportive images/videos will be required for evaluation.

We kindly ask that you refrain from using or disposing of the item until the process is completed.   


Still have questions? Contact us
here.