If the purchase was made directly from the Patchworkpet website, we welcome returns on any unused, unwashed and undamaged items up to 30 days from the date of purchase. All returned items must be in their original packaging with tags attached. We reserve the right to refuse a refund if items returned are found to have been used, washed or damaged. The customer is responsible for return shipping costs.
Typically, it takes approximately 5-7 business days for a refund to appear in your account. Times can vary depending on your bank and may take a little longer. If you would like to speed up the process, we recommend that you notify us before sending items back by emailing email@example.com with your order number and the items you will be returning.
If the item you received is damaged or defective, please contact us by emailing firstname.lastname@example.org. You may be asked to provide documentation of the damage or defect, so we kindly ask that you refrain from disposing of the item before contacting us.
Unfortunately, we do not accept returns or offer refunds/replacements for Patchworkpet toys purchased from third party websites/stores. We recommend the customer return the item to the original place of purchase. Patchworkpet defers to the verdict of the third party in all return cases.
This is considered normal wear and tear for the life of a dog toy and returns/refunds will only be granted on a case-by-case basis; Patchworkpet reserves the right to refuse a return/refund due to natural pet play. We also highly recommend supervising your pup as they play to ensure their toy’s longevity.