We believe that we offer the best quality toys on the market and we stand behind our products! We understand that sometimes a product is not 100% what you had in mind, so we’re offering a refund or exchange within 30 days of purchase, as long as the product is unused*. Of course, if a product is defective we will replace or refund your purchase. There is a no re-stocking fee for returns.
To start the returns process, please email us at firstname.lastname@example.org or call (909) 270-4340
* An unused product is one that is in its original packaging and unwashed or unused by a dog.
***For wholesale accounts please email our sales department at Sales@patchworkpet.com